A) Ritmo Music Academy

1. Enrollment Fees

• • Enrollment fees are non-refundable once paid, including part-payments and monthly/term fees.

2. Missed Classes & Make-Ups

• • Missed classes are not refundable.
  • Limited make-ups may be offered at Ritmo’s discretion, subject to faculty/slot availability and advance notice.
  • Requests must be made at least 24 hours in advance. Emergency cases may be considered but are not guaranteed.

3. Holds / Temporary Pausing

• • Short, pre-approved breaks may be allowed once per 3-month term (up to 2 weeks) at Ritmo’s discretion.
  • Fees are generally not paused unless explicitly agreed in writing.

4. Reschedules by Ritmo

• • If Ritmo reschedules or cancels a class, we will offer a make-up session or an equivalent adjustment.
  • If neither option is possible, a pro-rata credit may be issued.

5. Workshops & Events

• • Unless otherwise stated on the event page, workshop/event fees are non-refundable.
  • If Ritmo cancels, a full refund or credit will be provided.

B) Ritmo Jam-room

1. Booking & Minimum Duration

• • Minimum booking: 4 hours.
  • Full advance payment is required to confirm a booking.

2. Cancellations (by the Band/Artist)

• • 72+ hours before start: 100% refund.
  • 48 hours before start: 50% refund.
  • 24 hours or less / No-show: No refund.
  • One reschedule allowed if requested at least 72 hours in advance, subject to availability.

3. Late Arrivals & Overage

• • Late arrival does not extend the slot.
  • If the next slot is free and staff approves, overage may be allowed and is chargeable at the prevailing rate.

4. Equipment & Damage

• • Users must follow staff guidance for gear and in-ear monitoring.
  • Damage, loss, or misuse of equipment/property is chargeable at actual repair/replacement cost.

5. Cancellations/Reschedules by Ritmo

• • In rare cases (maintenance, safety, or unavoidable events), Ritmo may reschedule or cancel.
  • A full refund or alternative slot/credit will be offered.

C) General

• Refund Method: Refunds are processed to the original payment method. Processing times depend on the bank/payment gateway.
• Taxes & Fees: Transaction charges (if any) may be non-refundable as per payment gateway policies.
• Force Majeure: No refunds/compensation for cancellations or delays caused by events beyond our control (e.g., natural calamities, government orders, pandemics).
• Refunds will be processed within 5–7 business days.
• Shipping is not applicable, as this is a digital course/service and not a physical product.

Questions? Write to hello@ritmomusicacademy.com